At NexGen Hearing the focus is to develop leaders and help others succeed. Alignment to the princi- ple ‘You get your success through your people, so treat your people like you want them to treat your customers.’ has created the leadership required for growth across NexGen Hearing, rarely hiring exter- nal leadership. Leaders built a succession plan, and trained and developed high performing personnel to succeed them. Consequently, as the company grew, and senior management moved into higher level leadership/management positions, there was a developed pool of talent ready to fill the vacated managerial positions. Great organizations are not built by extraordinary people, but by ordinary people doing extraordinary things. T H E P E O P L E O F N E X G E N H E A R I N G People are the key to success integrity within the partners. In this way, Marke could contribute his business expertise and knowledge to help his partners of this NexGen Hearing business model achieve success in an even tougher com- petitive industry environment. Many of these new partners were former clinician employees with his former company, Island Hearing. “You get your own success through others succeeding”, says Hambley. “Their success was directly tied to my success and visa versa. You either fail or succeed together.” This business model had never been tried in the hearing healthcare profession. It turned into an unprece- dented success with growth rates averaging over 35% annually and the establishment of 48 clinics in as little as 5 years. Marke says, “It has been a true privilege to achieve such major accomplishments with such dedicated, talented and enthusiastic professionals committed to each other’s success. I have been astounded by what can be realized by such aligned and passionate mavens devoted to a meaningful purpose and vision.” The NexGen Hearing business model was built on helping others succeed. Marke Hambley wanted to help those that had helped him succeed, so he created a business model based on a 50/50 partner- ship where no one controlled the business entity. You had to work collaboratively and coopera- tively to make each clinic partnership a success. A partnership of this uniqueness required shared values and a high level of trust, accountability, and Photo credit: Sam Choi The future of Smart Hearing is here You’ll hear more than you ever imagined with ReSound LiNX 3D. On the beach or on the phone, you can enjoy connecting to the world around you with crystal clear sound. You can use your ReSound LiNX 3D hearing aids just like wireless stereo headphones. And you’ll get a new level of control over your hearing experience with one-tap adjustments on the ReSound Smart 3D app. All of this in a hearing aid that is durable, comfortable and virtually invisible on the ear. Learn more at resound.com ReSound LiNX 3D™ 3 | HEARING TODAY NEXT GENERATION OF HEARING CARE | 4